Frequently Asked Questions

Everything you need to know about your dark journey with us.

How long does shipping take for my order?

Standard shipping usually takes 3-7 business days within the domestic region, while international shipping can take 10-21 business days depending on customs and your location.

What is your return policy?

We offer a 30-day return window for most items in their original, unworn condition with tags attached. Please note that certain items like earrings and intimate apparel are non-returnable for hygiene reasons.

How do I track my package?

Once your order has been dispatched, you will receive an email containing a unique tracking number and a link to the carrier's website to monitor your delivery progress.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna for buy-now-pay-later convenience.

Are your products vegan and cruelty-free?

Yes, we are committed to ethical fashion. The vast majority of our products are 100% vegan and we do not use real leather, fur, or animal-derived materials in our collections.

Can I change or cancel my order after it's placed?

Because we aim to process orders as quickly as possible, we can only make changes or cancellations within 30 minutes of the order being placed. Please contact our support team immediately for assistance.